The order screen will show you all the of the details of an order captured by Enrolistration. The page will start with showing the order number which is the unique number that customers will reference when contacting you and the date and time that the order was submitted.
Also in the details will be the billing contact, shipping contact (if configured), payment details, and information provided if additional fields have been configured for checkout.
Lastly, the line details of the order will be shown in a table. From here you will be able to see the quantity of an item that was ordered, the price it was ordered at, and how it will be packaged. The ID is a globally unique identifier for this particular order line.
IP
The IP address of the customer is captured at the time of order, and shown with a link to a utility that will show you where in the world that IP address is located. It is a good practice to click on this link for every order submitted to compare the actual location of the person submitting the order to the addresses they entered. If the billing or shipping contact indicates the customer is in southern Ontario, but the IP reveals they were in Asia when they ordered, there is a good chance that this is a fraudulent order and should not be processed.
Status
Each order is created with a Received status. To help with order management, you have the ability to change the status as the order progresses. To have a unique status created for your particular need, contact your ESS Sales Rep today.
Packaging
When certain shipping features are enabled, packaging details will be shown for each order detail. When the shipping costs are quoted to the customer, the order is packaged into as few packages as possible to keep shipping costs down. Each package is represented by a letter and those letters are displayed on each line of the order details. If a line shows 2AB it means 2 of the 3 items are in package A and the last item in package B.
Tax
Because taxes can be different based on where a customer is, the rate of tax is shown in brackets on the line that shows the tax amount. This is the total rate which may include more than one tax. Check your configuration for more details on how it is set up.
Refunding
If your merchant account allows for refunding, clicking the Refund button will enable refunding. Once enabled, you will have the ability to refund all or part of the order. After entering the amounts to refund for each order detail, click refund again to preform the refund. After refunds have been processed, refunded amounts will show separately in the order details.
Clicking the print button will give you a printer friendly version of the order. Please note that payment details will be printed with the order which may not be desired. Please show discretion when printing orders with sensitive information and use at your own risk.
Delete
To permanently delete an order, click the delete button and confirm the action on the prompt. Order information is then purged from the system. Some non customer specific details may still be available for some reporting features, however once an order is deleted it cannot be recovered.